How We Review: The SPINSY Method for Describing Operators
SPINSY publishes game data as it is, and it describes operators the same way: by reading what they put in writing. SPINSY is an independent guide, not a casino. It takes no deposits and runs no games. This page sets out the seven criteria behind every operator description on the site, along with the limits of what a guide can know. No scores are awarded. For readers 21+.
What we can and cannot verify
It is better to start with the limits. A guide sits outside the cashier. It cannot time a withdrawal, cannot see whether a bonus was credited correctly, and cannot confirm which company operates a particular domain beyond what that domain states. Anything depending on those is described here as set by the operator, and you are pointed to the page where the operator states it.
What a guide can do is read carefully. Terms, cashier pages and help articles are public. Provider RTP figures are public. The behaviour of InstaPay and PESONet is public. That is the material this method works with.
The seven criteria
| # | Criterion | The question asked |
|---|---|---|
| 1 | Licence disclosure | Do the terms name a company and regulator a reader can look up? |
| 2 | Payment rails | Are deposit and withdrawal routes named, with their rules in writing? |
| 3 | Terms clarity | Can wagering, bet caps and expiry be found without contacting support? |
| 4 | KYC rules | Is it stated which documents are needed and at what point? |
| 5 | Complaint route | Is there a process, and somewhere to go after it? |
| 6 | Responsible-gaming tools | Can a player set limits or exclude themselves without asking permission? |
| 7 | Support and app distribution | How is support reached, and how is any app delivered? |
How each one is read
- Licence disclosure: we note whether a company is named. We explain how to check it against PAGCOR's list and leave the check to the reader, since the list changes.
- Payment rails: we list what the cashier page names. Limits and fees are the operator's to state.
- Terms clarity: a rule that exists only in a chat reply counts as unclear.
- KYC rules: asking for ID before a first withdrawal is normal. Asking for it only after a large win, with no prior notice, is noted.
- Complaint route: a licensed operator should name its regulator as the next step.
- Responsible-gaming tools: tools that require emailing support are described as such.
- Support and app distribution: a loose installer is described as a loose installer, with the risks that carries.
No scores, by design
A score suggests measurement. Seven written observations are not a measurement and adding them up would invent precision that is not there. So pages on SPINSY describe and stop. Where two operators differ, the difference is stated in words.
Payment and partner links
Wording on this site is not for sale. No operator pays for a favourable description or for the removal of an unfavourable one. Some links may be partner links, and SPINSY may earn a commission when a reader registers through one. The criteria are applied identically either way.
Corrections
Pages show the date they were last modified. If an operator's published terms contradict something written here, the operator's terms are the authority and the page here is the one that needs correcting.
Frequently Asked Questions
Why does SPINSY not rank casinos?
Because a ranking implies measured differences in things a guide cannot measure, such as payout handling.
Is a payout time ever quoted?
No. Processing times are set by the operator; check its cashier page.
Does a partner link mean you recommend the site?
No. It means the site may earn a commission. Run the licence check yourself.
What happens when an operator changes its terms?
The operator's current terms are the authority. The affected page here is edited and its modified date updated.
Before You Choose an Operator
Compare PAGCOR-licensed operators, read the bonus terms and set a budget before you deposit.